Thanks

Jay
Cyber Monday

Thanks

Jay Stevens
BestCyberMondayDeals
CyberMonday Deals and Sales Found Here.

I have stayed with Yahoo for several years despite their hosting limitations and high fees because I believed they had the best possible uptime and resources to keep my store operating smoothly.

Unless Yahoo comes through with some good customer service I will be transferring my store after the first of the year.

If we received 4 emails, imagine how many customers did not email us and just abandoned their shopping cart. This is ridicilous that this issue is still happening.

The problem is they use the same checkout URL for EVERY STORE. That’s like having one checkout lane for an entire shopping mall. My store was down for 11 hours on Monday. That’s inexcusable.

It’s this kind of arrogance that culminates in such catastrophes.

By the way, what on earth are you folks thinking when you decide to perform server maintenance smack in the middle of the busiest 2 weeks of the year? Have you considered AT ALL what might happen if something goes wrong with this untimely “maintenance”? I thought the checkout issues were now “resolved” and “closed.” If so, why do you need to perform any maintenance at all? — unless, of course, you are admitting that you were grossly unprepared for the holiday season to the point of reckless incompetence. Why were these server upgrades not made BEFORE the busiest shopping period of the year? And please spare me the ridiculous “heavy holiday traffic” excuse. You and I both know that’s totally bogus. From what I hear, Amazon, eBay, Google and your other more competent competitors were quite prepared for the “heavy holiday traffic.”

Finally, we’re all still waiting for a detailed explanation about what caused this catastrophe, not a self-serving and revisionist recounting of events. We all know what happened — PAINFULLY so. Tell us something we don’t already know — and you just might start to win back some of our trust.

I think after seeing this and after all my frustrations with Yahoo on lack of communication and canned responses from their representatives that I’m going to take my business elsewhere. I’m starting to do some research on companies that have more features and are more stable then Yahoo and actually care about the little people. I’d love to get some input from others but so far the best solution I’ve tried is Volusion. If anyone has any others they could recommend I added my email here so please contact me.

Lastly I’d like to remind Yahoo that communication is the most important thing and that they need to listen up fast. They lost the search game to Google and now they are going to loose the e-commerce business to competitors too and its all because they refuse to listen to request and are slow to make improvements to their system. Sometimes I think there is just one developer working there.

Yahoo fell off the horse, lets see them get back on and improve and if they don’t improve then i guess I’ll be leaving them.

This was my first time hearing abut this particular blog and I am surprised that Yahoo picked this blog to roll out a “Mea Culpa”. Also, there is a YStore Blog that occasionally has some info in it and is linked form the Manager’s page: http://www.ystoreblog.com/ .

I would have thought they would use that blog for informational purposes rather than “Yahodel” as it is already set up to share info, such as it is.

Sounds like some remedial training in communications is in order.

BTW, I had never heard of this blog until getting the email today that led me to a link that led me here. And, as a small store owner, I don’t check the status link often (frankly, I had forgotten it was there). Yahoo should have emailed us or put up a banner in the store manager. And, once they were aware of the work-around (a lot of their merchants figured it out on their own) they should have let everybody know immediately.

I can’t afford to leave Yahoo. I have too much invested in it. I can’t afford a back up solution. I am just a Mom & Pop shop totally dependent on Yahoo to provide a stable platform for my store. I’ve traded fancier features on other platforms for stability with Yahoo. But, in my almost 6 years on the platform, one thing Yahoo has been completely consistent with is poor communication. It could hardly be any worse.

What a disapointment to find out that Yahoo is, in fact, not much better than the bay.

Instead of everyone screaming at the top of their lungs for a discount/refund, wouldn’t it make more sense to see improvements made to the platform? Would a $100 credit make you feel better, or would you rather see that pittance go towards the development of additional capacity and capabilities?

Just because Ventura is an Authorized Developer, we do not speak for Yahoo!. My post was simply my feelings on the situation, as the Yahoo! Store has been stable since 1997.

We, as store owners, should all work together and be invested in the success of the Yahoo! Store platform. It’s unfortunate that the attacks are free flowing, while the suggestions for improvement are few and far between.

I believe that banding together as a community of store owners, as opposed to an angry mob, will be more effective in getting the changes that we all hope for.

Not one of our service providers outside of Yahoo had a problem. I know Yahoo will sweep it under the rug and 2 weeks from now they’ll be going “what loss of service?”.

Everyone should join the http://newforums.ystoretools.com/ which is where the most help was given for this situation. Not to mention great advice on just about any other aspect of owning and running a Yahoo Store.

Look for other other cart solutions that could be quickly linked to in the event this occurs again. Does anyone have any suggestions?

I have seen some other suggestions about other ecommerce solutions, but what about solutions if one wants to stay with the Yahoo store. Some make it sound easy, but not sure that it is.

Since it’s in your best interest to get the problem solved fast I assume ‘all day’ was as quick as it could be repaired. The apology is nice, and some measure of ‘amends’ would be nicer.

I’m sure we can find a way to forgive and move on from the one day disaster.

Just don’t do it again.

There are mistakes and errors in life, but to this magnatitude it is unforgiveable.
The negative ripple effect to thousands of small & large businesses all around the world is just un acceptable.
No matter how you look at it…A loss….is a loss….and we business owners LOST!!!
Don

You develop Y stores, you didn’t feel any pain from the downtime at all. I’m sure your clients did, but you didn’t. So spare us the claptrap about Yahoo getting the chance to shine. They’re job is to provide a stable platform to accept orders, they’re not “shining” by doing what we pay them to do. Let’s see if they can recover from their stumble before we all hold hands and sing Christmas carols.

I looked through Yahoo’s financials to see if I could determine what percentage of revenue and profits come from the Merchant Solutions side, but that information does not appear to be public.

So now I have this sinking feeling that all of us merchants are simply **not important enough to Yahoo Corporate** to warrant much attention, because that portion of the business does not contribute much to the bottom line. They have bigger fish to fry, like keeping Google from running over them. The occurance and handling of the Monday outage is consistent with that perception.

So, Yahoo, prove me wrong!

Everyone makes mistakes, and the best we can do is to learn from them, pick up the pieces, and move on – allowing ourselves to all learn from the experience, and to prevent history from repeating itself.

From the perspective of a merchant, we learn how to better prepare ourselves for a crisis, and from Yahoo’s perspective, they learn how to better prepare their systems to handle growth, and they also learn what their customers expect from them moving forward.

As uncomfortable as this event was for everyone involved, it is now in the past. I think it is safe to say that Yahoo! will do whatever is in their power to make sure that history does not repeat itself.

“To err is human, to forvive is devine”. – Alexander Pope