Getting our house in order

Posted February 26th, 2009 at 9:16 am by Carol Bartz, CEO

 154 Comments / Filed in: Behind the Scenes, Greatest Hits, Our Users, Working at Yahoo!

A month and a half in the saddle and today I have the perfect excuse to get blogging.

I’ve been on a whirlwind tour for the last six weeks, talking with everybody from executive leaders to the guys who configured my laptop. I’ve been in student mode, slowly getting smarter about what makes this place tick. And most recently, I’ve been gathering information on what it’s going to take to get Yahoo! to a great place as an organization –- and one that brings you killer products.

People here have impressed the hell out of me. They’re smart, dedicated, passionate, driven, and really nice. There’s so much great energy and frankly lots of optimism. But there’s also plenty that has bogged this company down. For starters, you’d be amazed at how complicated some things are here.

So today I’m rolling out a new management structure that I believe will make Yahoo! a lot faster on its feet. For us working at Yahoo!, it means everything gets simpler. We’ll be able to make speedier decisions, the notorious silos are gone, and we have a renewed focus on the customer. For you using Yahoo! every day, it will better enable us to deliver products that make you say, “Wow.”

I’ve noticed that a lot of us on the inside don’t spend enough time looking to the outside. That’s why I’m creating a new Customer Advocacy group. After getting a lot of angry calls at my office from frustrated customers, I realized we could do a better job of listening to and supporting you. Our Customer Care team does an incredible job with the amazing number of people who come to them, but they need better resources. So we’re investing in that. After all, you deserve the very best.

We’re also leaning on this team to make sure we’re all hearing the voice of our customers (consumers and advertisers). I’m singularly focused on providing you with awesome products. Period. The kind that get you so excited, you have to tell someone about them. Whether on your desktop, your mobile device, or even your TV.

And that takes a real understanding of what you want/need/love/hate, how you’re using our products, and what you find simple, intuitive, easy and fun. Who wants innovation for innovation’s sake if it doesn’t make your life easier, more efficient, more productive? So expect us to hear you better and take better care of you.

Finally, a note about our brand. It’s one of our biggest assets. Mention Yahoo! practically anywhere in the world, and people yodel. But in the past few years, we haven’t been as clear in showing the world what the Yahoo! brand stands for. We’re going to change that. Look for this company’s brand to kick ass again.

Big thanks to the many of you who’ve reached out with positive comments. It’s clear people want Yahoo! to succeed. I’ll try to pop by here again soon, though probably not too soon. I have a pretty long to-do list.

Carol Bartz
CEO

Tagged: Behind the Scenes, carol bartz, Our Users, Working at Yahoo!

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154 Comments Add your own

Jonathan | February 26th, 2009 at 9:33 am

Great to hear you guys are clear on what you plan to do. Simplify the product offering and make Yahoo stand for a unified message. Make it easy for people to understand yahoo and new web technologies. You have a massive market and help the entire industry by helping yourselves. Companies like ours depend on your massive implementation of new web trends. You guys can really rock if you’d like to.

Go Yahoo!

Bhuvana Arasu | February 26th, 2009 at 9:33 am

Hi,

I have loved yahoo , the brand , the logo and all its products. Im glad you guys are gonna kick ass again. Cant wait

Sue Marks | February 26th, 2009 at 10:01 am

BRAVO! Great to see this kind of open leadership. I’ve been w Yahoo since ‘97 and am a fellow Wisconsinite.

gag | February 26th, 2009 at 10:02 am

Wow
I mean its tough being a CEO, like you need to be a mom, a friend n then also come to work and make some tough decisions. I wish you luck Carol.

Yahoo!, you know i love you a lot. I know you guys can code magic if you want you.

I would love to work from inside. It would be great to again work for yahoo! during these interesting times.

Andrew J Scott | February 26th, 2009 at 10:03 am

Dealing with some Yahooers here in London at the Geo group and I’ve only got good things to say; with staff like that I have no doubt that Yahoo will not only live to see another day but pull it socks up, re-arrange its wardrobe and polish the chesterdrawers to a new shine…

..Hmm, might not use that analogy again ;-)

Andrew
Founder, Rummble.com

Mike Andvortz | February 26th, 2009 at 10:09 am

Carol, I have a very serious question and it takes an honest adult to answer it: prior to coming to Yahoo! did you Yahoo!? My money is that you were a Google Gal. Also your ‘kick ass’ comment was lame. Like my dad trying to rap. Please don’t have a serious tone then try and bust out and act like you ‘roll with the peeps’. Best of luck, you will need it. [ don't need to publish this comment as I doubt you will. If this is a truly new organization Carol will at least see this comment and if she has the real balls that it takes to show what a new company this supposively is she will respond]

Diane V. McLoughlin | February 26th, 2009 at 10:26 am

(Dear moderator: I would far rather if this were forwarded directly to CEO Bartz for her consideration. I do not care if this gets posted here. It is far more important to me that this actually is read by CEO Bartz. There is a serious problem with a paid yahoo service. But it would be an easy fix. If you can’t forward it then hopefully CEO Bartz will see it here in ‘comments’, instead.)

Dear CEO Bartz,

I have a serious complaint that should be an easy solve. I am a yahoo small business client. I have just spent a year dedicated to constructing a website with Site Builder. My work housed on my website represents a huge investment in time and energy.

I have just discovered to my dismay that Site Builder, in point of fact, does not do what it says it does – very basic essential stuff.

If a page is to be found and indexed by any number of established servers, engines or whatever, all pages must have mandatory key identifiers in the code at the top of every single page so that they can be properly id’d and ‘read’.

Even though Site Builder is supposed to do this I just discovered to my dismay that it does not. It is something that I pay for. It should be there. If not there, it should be offered so customers like me can paste it in ourselves through file manager.

I found DOCTYPE in Yahoo help. This means that Yahoo knows that basic code is missing. I tested it in a page. It worked and helped reduce code errors. When I phoned yahoo small business webhosting help today, I was given a blanket ‘we don’t give help with code’. When I asked to speak to a supervisor, I was hung up on.

Now, this is like you selling me a vacuum without an engine. It looks like a vacuum. But it blows if you get my drift. Site Builder is sold by yahoo as “an advanced customization tool”. It is described this way:
“If you are looking for advanced customization or want to build your web site from scratch, SiteBuilder is the right tool for you.”

I have had problems the past couple of weeks, after registering with a very important blog index called Technorati. It would not or could not refresh and upload my new feed content. Searching through, their documentation suggested trying W3C page validation service to check for problems. I picked a recent page of mine and gave it a whirl. Sure enough the page came back with something like 115 errors and a handful of major warnings.

Working away at the problem, I got it down to just a few errors and one major warning.

According to the page validator all that I apparently need now in order to have a properly functioning validating page is ‘character encoding’; aka ‘charset’ (I think.)

To say that I am feeling discouraged would be an understatement. For the want of one or two mandatory, simple basic kindergarten-level lines of code, that is supposed to be at the top of every single page out there in the web universe I may have to abandon the whole project for something else.

That’s not fair. That’s not value for money. That’s not good customer service. And I’ll bet when you know about it you will see to it that this gets rectified not just for me but for all yahoo small business webhosting customers who count on their pages to index and function as they should.

Most sincerely and hopefully yours,

Diane V. McLoughlin
contact@mcloughlinpost.com

BA | February 26th, 2009 at 10:36 am

Good luck Carol! Don’t stop pushing!

jon.john | February 26th, 2009 at 10:38 am

What about the chat rooms. It is time the room bots were taking out and the rooms given back to us. Alot of people use chat for one reason or another and it is a life line to us. You want to talk to us in yahoo chat help 1 were we offer help to YOUR users.

Tom Reginald McDonald | February 26th, 2009 at 10:44 am

Please make Yahoo! a Christ-friendly environment. Only through the Lord will you find joy.

James | February 26th, 2009 at 10:49 am

It is about time. You need to stop focusing on playing catch up.

Paul | February 26th, 2009 at 10:52 am

Nice post. I didn’t think any of it was ‘lame’. Glad to see a fresh face at the top of Yahoo! Keep up the candor and directness.

Nathan Bowers | February 26th, 2009 at 10:55 am

This is the question Yahoo needs to answer: “What are we best in the world at?”

Right now you’re not the best at:

* Search
* Mobile apps
* Email
* Blogs
* Video
* Music
* Social networks
* Advertising
* Web retail

You are the best in the world at Flickr and Delicious, but they’re stale. They haven’t wow-ed anybody in a long time.

Another big issue is Trust. Yahoo customers need to trust that Yahoo will be around for decades to keep its promises.

As a fan of Flickr and Delicious, I’m rooting for you!

Don Guernsey | February 26th, 2009 at 11:01 am

Carol, I applaud your efforts in changing your company’s direction. It is a very difficult task to keep the good and throw away the bad.

I believe that Yahoo! has the muscle and innovative structure to really impact the web. My idea of how to do that is what I see as the future of the internet.
I believe that the future is tied to 4 items: database connectivity, animation, speed, and ease of use.

Everyone wants to use a site that is “pretty” (see ext javascript framework), useful for information, and intuitive(speed is always an issue).

Personally, I use django, postgresql, and jQuery for development work to provide services with database connectivity to my customers. I do not use YUI even though it is a good framework.

I would love to see yahoo offer something like that combination AND also offer end-to-end business services for developers, and business users alike. An example would be to make application software for the Web. Yahcel, YahWord, YahRails, YahDatabase, YahWebDevFramework. As Yahoo, I would also offer Exchange services, telco services, etc.

The idea is to take a typical customer in a fixed market and vertically integrate up to cover 80-100% of their needs. That would inspire loyalty beyond belief. Now once you have the customer vertically integrated, offer fixed market advertising in that customer space. Fixed market advertising is the money generator.

I would also integrate some of your research technology for search results. Instead of boring hyperlinks, I would show images of the website matches and a slider bar along the bottom to move from site to site. Make something pretty, easy, and fast and the world will knock down your door to use it.

I am writing this so that Carol and others at Yahoo help me in my project space. I love Yahoo and have been using it since 199X-a freakin’ long time!

Jake Kaldenbaugh | February 26th, 2009 at 11:07 am

Carol,
I use Yahoo! Finance everyday for personal and professional reasons. It is a very comprehensive site but it runs the risk of becoming stale. Additionally, I think it is trying to be many things to many people. Novice investors, day-traders, prosumer, etc… Yahoo! Finance can be greatly improved by segementing these subcategories and providing them with a targeted subset of the overall tools. I know I can help define this product better and drive market share on this product for you guys. I’ve heard that this is a major property for Yahoo! and I think it’s time to make it the dominant global leader in the category. This would improve monetization immensely.
Also, w/r/t brand, get the products and categories right and the brand will take care of itself.
Best,
Jake

Francisco Tirado | February 26th, 2009 at 11:07 am

Kickass post! Go Yahoo! I’ve seen this company grow, it’s a part of our lives and generation. Here in Puerto Rico people pronounce the name real funny.

Carey | February 26th, 2009 at 11:17 am

Carol, It sounds like some clean up will at least give a fresh start. I’d love to see yahoo pump out quality products like a startup fighting for the spotlight.

Fazal Majid | February 26th, 2009 at 11:39 am

I’ve worked with Yahoo as a partner, and the caliber of individual contributors is excellent. As usual, the fish goes bad from the head, and management is, well, not so excellent. I don’t see what can be done about it, short of massive purges. Wafflers, empty suits, office politicians and spouters of jardon need to go (congrats on ridding yourself of Sue Decker, foremost among them).

When Yahoo Pipes came out, it perked my attention and I briefly thought “maybe Yahoo is getting its mojo back”. Alas, that was short-lived.

Semel’s “content is king” strategy predictably failed. Hollywood gets disproportionate media attention, after all that’s its core competency, but content is a minor business – Hollywood makes less in a year than telcos make in a couple weeks. Interpersonal communications is a far greater opportunity. You should consider taking Skype off eBay’s hands – it’s a poor fit for them, but an excellent one for Yahoo.

Jon | February 26th, 2009 at 11:42 am

Carol,
You may want to watch your language. Totally turns me and other users off. Its really unprofessional.

Grayson Daughters | February 26th, 2009 at 11:56 am

While positive comments are great, and help us understand when we’re barking up the right trees, often (not always of course) the real “outside” learning comes from within the negative comments. Not that I personally have anything negative to say about Yahoo! I’ve just never really used what you offer. So I suppose this blog will help me understand what I could get at Yahoo! that I’m not getting elsewhere.
Best to you!

Mike Cane | February 26th, 2009 at 12:05 pm

Has anyone bothered to tell you that YahooMail service has deteriorated to sub-US Postal Service levels? How mails sent are constantly bounced? How mail can’t be sent to one ENTIRE domain in Canada?

You’ve got your hands full right there.

Mary | February 26th, 2009 at 12:12 pm

Congratulations Carol. And unlike some strange posters here, I find your candor refreshing. And glad you’re not hiding behind corporate speak.

Anyways, the most encouraging part of your post was the focus on customer service. Having been at several larger valley companies in recent years who viewed customer service as a profit center or a necessary evil, I’m happy to see someone who really understands that customers are not only your income but your advocates. Anyways, best of luck to you and the rest of the yahoos! I’m rooting for you (now go fix that search so I can dump Google and their “do no evil” evil ways.)
-an old Excite girl

Christopher | February 26th, 2009 at 12:23 pm

Best of luck, Carol. And I hope you continue to ignore the comments about your language — this is business, not kindergarten.

thevoice@voicedup.com | February 26th, 2009 at 12:24 pm

There is no doubt that this is a very challenging task ahead for you in steering Yahoo! through this difficult environment while refocusing, reorganizing and most importantly re-energizing the culture that was demoralized by Yang and its predecessor. There is considerable value locked up in a culture that has had no direction for the past few years. While the company’s initiatives will take some time to gain traction, if shareholders can align with the new management team and complete the renovation of Yahoo this company will be a strong performer for years to come.

Murali Krishna Devarakonda | February 26th, 2009 at 12:29 pm

Carol,

Thanks for giving me this forum to communicate with you and other Yahoos.

- I used to love Yahoo in the early days, but I think we fell apart when Yahoo became the youngest “legacy” company ever – the speed with which it slowed down innovation and got bottle-necked in bureaucracy is simply extraordinary.

- I have interviewed at Yahoo twice and one of your interview questions that gets repeated a lot and really gets my goat is:

“Have you ever worked in a large company managing people spread all over the world in a matrix organization?”. You might as well be asking me if I’ve ever worked at Yahoo before as a qualification to work at Yahoo! No wonder you have so much inbreeding – call it the curse of the darned Matrix!

Ok, on to a more tangible and technical problem:

- Have you used Yahoo Movies lately?
It’s got a slicker design- but you broke the site while you were at it.

Just try searching for a movie in your zip code at your favorite movie theater and you’ll know what I mean.

It used to be able to remember the context, but now it just loses it. So I’m forced to scroll down manually and page through the pages to find (and still not succeed) the theater I’m looking for.

- Similar problems have cropped up in the past all over Yahoo site (email is a prime example after the ‘ajaxification’).
- It would be nice if Yahoo could do things like enriching user profile pages or integrating IM into email without taking a decade or more to figure it out!

Change is good, design is good, but please don’t break functionality while you’re at it. Don’t just try to be cool, be Agile.

That’s Agile with a capital ‘A’.

Good luck!

gag | February 26th, 2009 at 12:39 pm

Some comments are funny, lately yahoo! has had so many re-orgs and bad times. Its kinda like whats really happening coz yahoo! is a great brand. I mean how can a new company like Google come around yahoo! and now compete with Microsoft.
yahoo! has seen good times, i believe it can rock still but this internal soap drama is getting to me.
Its time to allocate resource and employ some good engineers while creating a technology friendly environment for engineers to code in peace while the marketing and advertising department gets innovative and steps up.
I am very curious about the internals happenings and would love to work and contribute with my ideas during these interesting times.

Arif Gangji | February 26th, 2009 at 12:40 pm

That’s great news…good to see Yahoo! can admit mistakes and then take action to correct them. I’m looking forward to having Yahoo! take a share of search and create new opportunities and value for the community at large.

The one place that needs some love from my perspective is the Sponsored links interface..it’s a bit hard to use and clunky. Takes a lot of time to setup and monitor PPC campaigns. There’s my 2 cents.

Rodrigo Vargas | February 26th, 2009 at 12:51 pm

Que suerte que la casa se ordene, espero lo mejor para Yahoo!

Saludos y mucha suerte
:)

john davis | February 26th, 2009 at 12:54 pm

always liked Yahoo but it reached a point where the commercials were overwhelming both in length and frequency. hope you address this. wish you success in revamping Yahoo!

Amol | February 26th, 2009 at 12:58 pm

So any plans to slash Yahoo Domains price down from $34 to something more realistic that will stop the not so dumb among your existing domains customers from running away? (I have already run away, mostly, after being charged $34/domain without any price change notice)

Good luck

Tad Miller | February 26th, 2009 at 1:00 pm

You have a very long way to go on making Yahoo Sponsored Search an “Awesome Product”. It is not intuitive either.

If you want it to be an awesome product then you need to give advertisers transparency tools that allow them to fix what’s broken with the traffic Sponsored Search is giving them.

Every Sponsored Search user needs access to “Subphrase” reports that show the actual search queries that trigger their ads. Right now only Advertisers with big budgets and account managers can “request” these.

You also need to come clean with the traffic sources for sponsored search. It’s been reported that as much as 55% of sponsored search traffic isn’t even coming from searches done on Yahoo.com. You have some very questionable search network partners that are not delivering quality traffic and advertisers need the ability to see what traffic is coming outside of searches on Yahoo.com and what those websites are so we can exclude them if they don’t provide any value.

Your content network is rife with click fraud and honestly doesn’t deliver traffic that provides results for advertisers. Advertisers need Placement reports to see which Yahoo content network sites are providing them traffic and all the details surrounding that traffic. We need this to EXCLUDE these content partners from delivering us bad traffic. Until you do this we will always tell our clients not to use Yahoo Content Matching.

I also want the ability to use both Advanced match and Standard match at the same time and bid different amounts for each. Advanced Match is a little too “advanced” in that it often broadly matches to keywords I would never want to advertise on. Again all need the ability to see the search queries that Advanced Match is showing our ads on.

We have MANY clients that have stopped using Yahoo Sponsored search because of poor traffic quality. Allowing this kind of transparency into what Yahoo is doing with their advertising is the only way you will ever win them back.

Mark Stegman | February 26th, 2009 at 1:00 pm

Great post. Yahoo! has a lot to offer and good ground to build on. Thank you for posting to a blog, it serves everyone to have open communication directly from the company. P.S. Although some thought the curse word was inappropriate I felt the rally cry, the emotional spirit in which it was written adds depth to often times boring dialogue from corporate execs. Kudos for being brazen. Best Regards

Eric Enge | February 26th, 2009 at 1:06 pm

Very well stated. A little attitude is something that needs to be part of the Yahoo picture. I feel like it has been missing for a long time.

Great way to motivate employees, and a great way to communicate commitment to customers.

Theoracleonline | February 26th, 2009 at 1:07 pm

Great to see Yahoo! has now got the right person to take it right to the top. Read the following article on how people are using Facebook and other websites to make money, maybe yahoo can do the same.

http://www.bukisa.com/articles/31080_5-steps-to-using-facebook-to-increase-profits

Hellen Roberts | February 26th, 2009 at 1:09 pm

Yahoo structural changes in brief at LayoffBlog.com:

http://layoffblog.com/2009/02/26/yahoo-ceo-carol-bartz-revamps-management/

Ryan Blau | February 26th, 2009 at 1:10 pm

Carol,

Thanks for your frankness. Yahoo was my first email account, but recently I found myself going to other places for innovation. I am glad to see that Yahoo is back on track! FYI, blogging is a great way to communicate directly with your customers, they appreciate it!

Ryan

Dave | February 26th, 2009 at 1:12 pm

I promise that most of us out here are actually pretty sane, it’s just that the crazies tend to comment more. Here’s looking forward to what the future holds for Yahoo!

AGORACOM - George | February 26th, 2009 at 1:13 pm

Carol, any CEO who uses “kick ass” in her blog is OK by me.

We are a partner with Y! Finance Canada. One BIG word of advice – don’t put employees in charge of multiple channels. How can you truly innovate when an employee is in charge of Finance, Autos, Lifestyle and Personals?

Any one of those can keep you busy all day. All of them means you only what’s easy … and that leads to mediocrity.

Regards,
George Tsiolis
Founder
AGORACOM

a.j. | February 26th, 2009 at 1:35 pm

You go Carol!

penas | February 26th, 2009 at 1:40 pm

Go for it, Yahoo. You have a real good My Yahoo to sell to the world.
best

John Lazzaro | February 26th, 2009 at 1:43 pm

Carol, please stop using curse words in your public
communications. Many parents introduce their
children to the world of investing by buying a few
shares of stock of a company the child can relate
to (like Disney, or Yahoo), and then let the child
track the company via its communications (like
a CEO blog). You have a responsibility to be G-rated,
to set an example of appropriate behavior in the
business world. Thank you,

paisley | February 26th, 2009 at 1:46 pm

No matter what anyone said the problem wasn’t jerry it was having someone to kick ass and take names..

THANK YOU Ms. Bartz

idea: get back to yahoo dir… no one answers the email.. have 6 clients who would buy $50-$200 a month sponsorships in multiple categories but no one ever emails back… please clean some of that part of the house, feel free to contact and old dir editor for some other ideas..

=)
paisley amoeba

Dave Taylor | February 26th, 2009 at 1:47 pm

I was surprised to read that Yahoo’s mobile chief had resigned. Mobile is the future and you need to find a way to monetize that aspect of your business or at the very least keep the innovation and investment up until there is a profit on the horizon (like mobile search based ads). Yahoo was an innovator in the Web 2.0 space since inception – Yahoo Forums, flickr, YIM, Yahoo email, and even the ‘MyYahoo’ homepages (which were the first mashups). Now you need to leapfrog the rest. Look to Yahoo IM as the social network foundation structure that ties in the rest of the preceding list including mobile. Show me what my “buddies” are doing (local bar, restaurant, movie, at work, what are they reading, etc). Let me link to that for more info from PC or phone. Make money from those advertisers. The future is bright and you already hold the light.

nobs | February 26th, 2009 at 1:58 pm

For a starter remove all the stuff that are just annoying… like someone who wants to switch email accounts (because gmail is just so much better) that you enable email forwarding. It just leaves a weird taste to not offer that.. kind of like kicking a customer that is leaving. And yes they are leaving so you have lost that customer already, however penalizing them at that point will just make them more upset and they’ll tell everyone.
It shows strength for a company to let customers go without BS.. like gmail does. Major plus..

William Alvarez | February 26th, 2009 at 2:01 pm

I was a big fan of the Yahoo! brand until I started putting money into PPC campaigns and NEVER received good customer support. I mean, did Yahoo ever answer a phone call or even gave us a call back? Is there an actual Customer Support center at Yahoo!?

I’m talking about thousands of dollars that I was spending there (more than $100k per year). So I turned all budgets to the big G!

Hope things change for good. Products like Yahoo! Panama will have the “wow” factor once you guys understand what country targeting is, and I’m not talking about 4 countries, I’m talking about all countries of the world. Other way, just stop investing time and money in useless products and stealing from advertisers.

Wish you the best of luck Carol!

Diane V. McLoughlin | February 26th, 2009 at 2:15 pm

Hi Carol,

First, reading through the posts I see that I was remiss in not congratulating you on your new position at Yahoo. I wish you and everyone at Yahoo all the best.

I am writing to update you on my problems with code and trying to get assistance, as I wrote about above in my earlier post.

I will tell you that I was delighted to get a call from Charlotte in surprisingly short order after posting my pitful plea for help today. Charlotte was pleasant, patient and I very much appreciated her help.

Hopefully through this customer’s communication, Yahoo and customers will be happier with one nagging problem solved, hopefully with the solution shared in Yahoo Help.
If it were me I would include the address to W3C Markup Validation Service – very helpful.

Otherwise, I really like the ease of use of Site Builder. (I wasn’t looking forward to having to make a switch.)

On my wishlist for Site Builder is a feeds plug-in, and I also wish it had a ‘comments’ plug-in. I wish I knew how to fix the fact that the links between my pages are ‘broken’ (hate to admit it but I don’t even know what that means. Will search it later.)

Speaking of feeds…there’s money to be made for somebody who comes up with an easy-to-use generator that creates your RSS or Atom web address for one’s website. Feedburner doesn’t work for everyone. If this idea pays big remember where you heard it ’cause momma needs a new pair of shoes (and dental and medical…) :)

Thanks again to Charlotte for her help, and good luck and good wishes to All at Yahoo moving forward.

Werty | February 26th, 2009 at 2:25 pm

Hello Carol, I would love for you to restructure the YSM section of the company. It needs an overhaul.

it seems like the last 3 years no changes have been made to benefit the advertisers, only your traffic partners.

Listen to your advertisers. We want a place to advertise outside of Google, but you sending 90% garbage traffic does not make it easy to make Overture/YSM profitable.

Here are some threads from an industry forum with real advertisers complaining:
http://www.webmasterworld.com/yahoo_search_marketing_overture_ppc/3842969.htm

http://www.webmasterworld.com/yahoo_search_marketing_overture_ppc/3820366.htm

http://www.webmasterworld.com/yahoo_search_marketing_overture_ppc/3820193.htm

and more:
http://www.webmasterworld.com/yahoo_search_marketing_overture_ppc/

You have 18% search market share, you should have that much PPC market share as well. We spend about 5%. Others spend 0%.

Please let us buy only Yahoo.com search traffic. I would go from spending $30 a day to whatever amount in my sector was available.

Steve | February 26th, 2009 at 2:32 pm

I see Yahoo! as a stable of formerly great assets, many of which are languishing and some of which, probably for the right reasons, are being shut down. And yes, I do find Yahoo! frustrating to deal with as a paying customer at times.

I just had coffee last Tuesday with a former key player in development, who plainly and unemotionally told me it was far more difficult to get things accomplished at Yahoo! than it is at technology companies that have ten times more employees (he knows–he has also worked at those comapnies). You do have your work cut out for you. Re-organizing the chairs at the top is just the beginning. You’d also better focus on the two to three levels below your direct team. Good luck.

Yahoo! Small Business Support | February 26th, 2009 at 2:52 pm

@Diane V. McLoughlin:

Thanks for your comments, and for reaching out for support. We appreciate your feedback, and we’re glad we could help you resolve your web site issue rapidly to get your online business working the way you intended. It was great talking with you. As Carol noted, our customers are our lifeblood, and we want your Yahoo! experiences to be the best!

Sincerely,
The Yahoo! Small Business Support Team

Ron Mabry | February 26th, 2009 at 2:56 pm

About time Yahoo! I have been a Yahoo! fan from the beginning but the company has seriously confused me over those many years about whether i should or shouldn’t use the service tools as my primary. Simply put the company lost it’s brand identity to the “Punks” up Highway 101 with their flash attitudes and slight of hand while captivating all of us Yahoo! lost soles. It was the Yahoo! management team, or lack of management that left me personally feeling like an abandon step child and not a member of the Yahoo! community. Mothers of invention (previous Yahoo! management) who only saw the world through their own eyes most always found their baby beautiful while the outside world was trying to shave the Monkey we saw and feed it a banana because it is so ugly. The Yahoo! baby has been ugly for a long time to us users. Maybe you should claw back some of those Yahoo! bucks from the Semel era to offset your efforts expense. The best technology in the world is not a product if it has no use or can’t be used in a meaningful way with value. Show us what you have, let us know how we can help. YAHOOOOOOOOOO!

Lawrence Jaffe | February 26th, 2009 at 3:12 pm

Dear Carol,

What a neat thing to have this blog and give us access to you. By us I mean your “customers” your “clients” not sure what we are but I have been using Yahoo since its inception and Yahoo is still by home page when my browser kicks up. I have tried other portals but Yahoo has always been the easiest for me to use and most aesthetic in a down home simple way. I don’t like a lot of fru fru I just want access to the information I want. Yahoo has always delivered that. Am not knocked out with Yahoo mail never really have been. But as my home base Yahoo cannot be beat.

Best,
larry

Arun | February 26th, 2009 at 3:15 pm

Carol, you have used pretty bad language in the blog. Please avoid it if possible. Really if this is the change you plan in yahoo in coming days, Yahoo is doomed to fail. I was very disappointed reading your blog.

Jeff Solof | February 26th, 2009 at 3:33 pm

Elisa is *the best*!! Amazing marketer, superb boss. GREAT HIRE!!

Jeff

Ian Davies | February 26th, 2009 at 3:41 pm

Carol,

Welcome. Here’s hoping your stay here is productive.

There are 2 things (among many, I’m sure) that should get sorted straight away. One is of personal importance to me, the other is a much broader concern. Both speak volumes about what is wrong with Yahoo! and what must be fixed in order to stop the rot and the customer exodus.

1. A couple of months back, a fundamental change was made to the way Messenger profiles and aliases behaved. Previously, a profile could have a number of aliases. Each alias could be treated as a completely different identity – unique name, avatar, interests etc. This was of huge value to a huge number of people for a huge number of reasons. Not least of these reasons was the ability to use different aliases to maintain separation between different interests, work/home life, lifestyle etc.
Thousands of your customers woke up one October morning and found all of the information in their aliases had been deleted without warning. Only information in the main profile was preserved. As you might imagine, a firestorm of angry customers quickly erupted, and nowhere was this more evident than on Yahoo!’s own Messenger blog:
http://www.ymessengerblog.com/blog/2008/10/17/changes-to-your-yahoo-profile/#comments
The 2 biggest problems everyone had were “Why was this done without any consultation/warning?” and “Why they hell can’t I at least get the information back that was on the aliases you just deleted?”
Nothing has ever been done to resolve this, and as a result the chat rooms are now just bot swamps, and a non-scientific survey of the profiles page shows that over 95% have not been filled out by their owners, which kind of makes the whole thing a bit pointless.

2. I’ve had cause to call on customer ’support’ a few times over the years, (mostly to do with the dire performance/feature set of Messenger on the Mac platform, but I digress) and I have never – repeat, NEVER – had a human response to ANY email or form-submitted help request that I’ve sent to Yahoo!

NEVER!

All my experience of communicating with Yahoo! customer ’support’ is characterised by exchanges such as:

Me: Hi, I need help with Messenger on the Mac

Y!: Thankyou for contacting customer support. Here are some tips for getting Messenger to work on Windows.

Me: Uh, thanks, but I’m on a Mac. Can you help me with Messenger on the Mac please?

Y!: Thankyou for contacting customer support. Please follow these steps for uninstalling Messenger and re-installing it on Windows.

Me: Um.. haha… good one. No. Really. Can you help me with Messenger on the Mac please?

Y!: Thankyou for contacting customer support. Here are some tips for getting Messenger to work on Windows.

And so on…

I’d like to think the people who actually work in customer support are just as amazing as you say they are, but I’ve never had contact with one so I have no way of really knowing. I’d rather wait a week for a reply from an actual human than have to deal with the dumb-ass machine-generated replies that are of no help whatsoever.

Lorenzo | February 26th, 2009 at 3:44 pm

Hi,
Here are my suggestions for Yahoo, in no particular order:

* Combine delicious and Yahoo bookmarks to allow tagging and folders and to allow users to either set privacy and/or share links
* Revive Yahoo 360 or replace the new profile with a blogging profile that imports all types of content, ala Friendfeed
* Let users sign into Delicious with a Yahoo ID! how is this not even possible without signing up for a new account?
* Get rid of inactive yahoo user ID’s. People don’t want names like Teacherman2009guy
* Allow Yahoo users to unmerge their accounts from long ago cancelled ISPs. 5 months and counting for my AT&T account and no unmerge button has appeared. Yahoo sends me to At&t and the send me back to Yahoo.
* Get rid of the side advertisement in Yahoo mail that is vertical and takes up space on reading email.
* Share information across the Yahoo network! How is it that I have to reenter some information, like email or addresses, etc. on some Yahoo sites while others import it from my profile.
* Bring back yahoo auctions? I know it failed but right now people want an alternative to Ebay, who has stopped sellers from leaving negative feedback and has implemented all sorts of new changes that users don’t like, including eliminating old feedback, even if it was positive.
*Keep Yahoo Briefcase alive! Upgrade the site to have more storage and let it compete with SkyDrive from microsoft. The suggestino to use yahoo Mail’s unlimited storage requires us to have to save files as email attachments. Seriously?
*Add more types of alerts to Yahoo Alerts. The site needs an update, as do many yahoo properties.
* Yahoo maps needs more current maps…my house is 4 years old and the street doesn’t even show up on the map sometimes. Weird!

I hope you read and like my suggestions. I miss the Yahoo of a few years ago and all the potential it had before Google sucked up all Yahooers everywhere.

Bess | February 26th, 2009 at 3:56 pm

Hi Carol,

Yahoo has neglected customers for years especially during the critical web 2.0 explosion. No one seems to be able to reach Yahoo for any big or minor customer service issues. The yellow “happy smiley face” help icon is “on” IM but it is a fake non-functional help with no customer support. Don’t list help if you can’t provide any help for customer.

Please include developers as part of your customer lists. Developers are decision-makers in selecting advertising options for many small businesses.

Nice to hear a CEO with decisive management experience and fighting spirit. I’m waiting to see how you transform Yahoo into “sexy” purple!

AndreaF | February 26th, 2009 at 3:59 pm

Carol,
I am not a Yahoo! user; I don’t think I have ever used any Yahoo service except a few searches on Yahoo finance.
So, it would take a lot to impress me.
My only recommendation: it’s fine to talk the talk but you need to walk the walk. You’ve been talking the talk for your first 6 weeks, now it’s time to act and I don’t think you have more than another 6 weeks to show what you are made of.
Don’t get distracted, don’t try too hard with the kick ass stuff. Just go back to basics, put your head down and get this company sorted; one small step at the time, one small team at the time, one person at the time.
It’s a daunting challenge. I failed in a very similar situation although much, much smaller company and I know how hard it can be.
Good luck!

serena | February 26th, 2009 at 5:03 pm

Carol,

Your note is wonderful and it is refreshing but lets get real here. Yahoo! is one hot mess. You’re ridiculously over staffed and there is no structure internally. Senior managers have ended up in rehab after a year working for this company. Until you can create a clean internal structure, your product will suffer.

We want Yahoo! to win, the world needs Yahoo! Good luck.

Serena

Richard Newton | February 26th, 2009 at 5:27 pm

Dear Ms. Bartz,

First of all, I wish you and your company success.

Second, I’m impressed with your vision, dedication and enthusiasm.

Third, please nix that loud, cloying, wholly-irritating “YAHOOOOOOOOOO” sound-blast whenever someone calls-in to your company. Imagine if Wal-Mart “Greeters” tackled all persons coming through their respective stores’ doors and screamed: “WELCOME!!!!!” in their faces.

Fourth, work on better vetting for your Customer Service/Support staff. I’ve encountered some of the rudest, most dismissive, snotty “Customer Service” people via your company’s various telephone trees. They’re attitudes conjure up the worst images of “computer-sort-of-savvy slackers”. Do you *really* want that image for your company?

You have my email. Drop me a line sometime. I’m here to help.

;0). Good luck. Kick ass.

R Newton

Alexander Falk | February 26th, 2009 at 5:52 pm

It’s nice to read such an open an positive letter. Keeping in touch with customers is key, and it is reassuring that you bring that important thought back to Yahoo. From one CEO to another: well done, and all the best with the execution.

Dave5555 | February 26th, 2009 at 6:11 pm

Yahoo’s search engine is not good. Nobody uses it.
Our websites only get less than 10% of search engine results from yahoo.

Gailmarie Wooten-Ward | February 26th, 2009 at 6:18 pm

Congratulations Carol! I wish you all the best!

I’m an ex Oracle Customer Relations Sales Consultant. I can help in the customer care department. Problem is…I’m in Illinois! Any room for virtual travel?

Again, Congratulations! We’ll be watching!

Tom Fontaine | February 26th, 2009 at 6:24 pm

Carol, great blog note – best wishes in your new endeavor from your friends AND former AutoDESK customers at 3M Company!

Joe | February 26th, 2009 at 6:39 pm

Please de-clutter every Yahoo application and service and I will consider returning.

zato | February 26th, 2009 at 6:43 pm

Kara Swisher posted this today at ALL THINGS (MICROSOFT) D:

“Okay, I give Carol! Well, for now, until another juicy internal memo you aren’t handing out freely lands in my inbox, for example, such as about a search deal with Microsoft (MSFT). I’d like one of those to go, please!”

Please don’t let this happen.
-zato

Douglas Karr | February 26th, 2009 at 6:50 pm

I’ve always been impressed with the depth and diverse solutions that Yahoo! has accumulated over the years. Your Launch service recently relaunched (long overdue) but is fantastic – I love it.

Now it’s simply a matter of organizing the assets and driving home the messaging. You enable online. I wish you luck and look forward to you focusing on the ‘new Internet’, with tools that capture search and social traffic… and profit from it.

pavithran | February 26th, 2009 at 7:01 pm

So Y! is going to back in the game . Was waiting for something like this ! My heart was broken when Yahoo shares fell when the M$ deal was off .. I felt, Yahoo ! The company which standed for innovation , a leader in E Business had to be sold off just like that !!

Well Happy to see a new perspective . Please have a look at your Ads , Google was simple and that text ads made it click , and take most of your business !

Ryan | February 26th, 2009 at 7:29 pm

Hi Carol,

I’ve always like Yahoo and think that it’s important that you keep building the brand. I haven’t heard the Yodel as much recently so I believe that it’s a good idea to start playing that tune again. All of the corporate-speak means nothing without real action, and your enthusiasm and blogging show that you are walking the walk. I wish you and Yahoo continued success.

Ryan

Stiennon | February 26th, 2009 at 8:54 pm

Just a word on that “brand”. I remember, soon after Yahoo’s IPO, a pundit saying the value of Yahoo was in its great brand, especially the name.

It would be good for everyone to remember that YAHOO stood for Yet Another Hierarchical Officious Oracle. It was “Yet Another” because the leading list of web sites that was hierarchical was Yanoff’s list. Yanoff – Yahoo, see the rip-off?

The brand means very little in my mind, even has negative connotations. Yahoo is the one who lost the search business, missed the online apps, has a bunch of games. Yahoo took AOL’s place online, while Google is busy taking Microsoft’s place.

Just buy Twitter. *That* will put Yahoo back in the game. :-)

-Stiennon

Cheapsuits | February 26th, 2009 at 8:59 pm

Ok, I’ll give you this, the moderators are letting the fur fly. Points to Yahoo!

Alex Lawson | February 26th, 2009 at 9:24 pm

Carol,

It must be truly amazing having this opportunity. You have the chance to change the world from your office.
The vision that you are about to bring could put you in the space that people like Steve Jobs have filled.
You hit the nail on the head when you allude to the lack of vision from outside the company. The opportunity is here right now to work and think and breathe like Apple and beyond them. The business model they use to interface with the client and the resource they put into this aspect of their business is in conjunction with their product offering their reason for success. The business models all around us are broken because of the very technology that gives life to Yahoo!
Please take a little time to look around and see what
Apple and Amazon have done in the fundamental structuring of their organizations and how they have harnessed the power and enthusiasm of their clients because that is why they are in business. I would ask you to find that base core element in yahoo, nurture it and let your clients and staff take you where you need to go. They need you to provide the safety net and to keep the system out of their way.
This should be the most fun you have ever had.
sincerely.

Gyaanzz | February 26th, 2009 at 10:17 pm

Go Yahoo! go :)

Diego | February 26th, 2009 at 10:48 pm

The users want a worldwide alternative for Google Adsense. We have waited years with a beta us-only version of YPN and now we see the new APT, or at least, the web, because it seems vaporware.

Is Yahoo going to hear our praise now?.

Jibzy | February 26th, 2009 at 10:49 pm

Hi Carol,
great post, good luck with Yahoo!!

Chris | February 27th, 2009 at 12:16 am

Wow! Simple, clear communication. Simple, clear message. Simple, clear plan. Simple, clean sites and applications? No more sprawl, flashing, overload? No more “how much useless chatter stuff can we squeeze onto a postage stamp everywhere?”. Actual customer service? Really?
I really do hope Carol and Yahoo! succeed. MS and Yahoo! have dropped the ball in providing the Googlemonster with any credible competition. All of them have exhibited the most abysmal levels of customer service – a kind of oligopoly of disdain for customers that just wouldn’t be acceptable in any other industry. They call it “scaling”, I call it ignoring the customer and hoing you can get away with it.
If Yahoo! simplify their sites and services, and actually get intelligent human beings to pick up phones, respond to emails, and provide real customer service, I’ll definitely be back.
Good luck. Sincerely.

dumbo | February 27th, 2009 at 1:02 am

par for the course – 50% of you post insightful, observant comments the other 50% spout myopic bullshit.

Abdul Qabiz | February 27th, 2009 at 2:04 am

It’s great to hear things. Specially, how you are planning to get rid of silos and make entire focus on One Yahoo! agenda.

Yahoo! has one of the best talent, people who execute the plans. So there is no question on their abilities of execution but I realize, there is a lot of communication/collaboration issues between different departments, properties.

Make it simpler, so even innovation from bottom line comes to the top in no time… It would not only produce great products but also make Yahoo! attractive place for all great engineers/managers/executives.

I wish you all the best, I have seen at least CEOs but somewhere I feel you can make the difference by simplifying things (process, communication, goals, execution).

All the best

-abdul

viki | February 27th, 2009 at 2:22 am

super thanks very good

Sanket | February 27th, 2009 at 4:33 am

I actually gave up all Yahoo services a few years back, except mail, which I still use mostly for historical reasons.
I saw the company grow, I saw the company stall and I hope I dont see the company go down.

It is good to see someone trying to pull up a great company like Yahoo – a company that should have never gone down in first place.

Anways, I wish you luck and all the very best in “the resurrection”!

Michal | February 27th, 2009 at 5:40 am

I like Yahoo Messenger. This is the best text messenger I ever used. Keep it quick and light and I will keep using it.

ST | February 27th, 2009 at 5:44 am

Carol, all the best. This kind of openness is very encouraging. I’m one of the many earnestly hoping that Yahoo gets back on its feet running, and beats the Microsoft behemoth instead of aiming to be devoured by it some day.

Larry Russo | February 27th, 2009 at 9:16 am

I’ve been a Yahoo! user for over 10 years. I think it is the best portal for email, news and generally everything.

I can’t help but notice that Yahoo as of late seems to be trying and change itself into more of a social networking site like MySpace or Facebook. I think this is a huge mistake.

Sites like MySpace and Facebook are “in the moment” models, like Instant Messaging and CB radio before them. What keeps Yahoo a top site is the fact that people like myself can go to Yahoo, conduct their personal correspondence, business dealings, send files, photos, videos, get news & video, create and update calendars, to do’s, stocks, etc. in a private and secure environment. It is one stop shopping for one’s life- but it is in control of the user.

Social networking sites have many pitfalls regarding online privacy. IMHO this will eventually be their downfall- and I think it’s unwise for the most established and #1 portal to try and tether their product to such flavor of the month technologies as social networking. It will only dilute and eventually alienate the huge customer base that Yahoo! has worked so hard to grow.

Since getting my Iphone I searched for an application that would allow me to access my Yahoo mail, news & Yahoo calendar from the Iphone. What I found instead was another wannabe Facebook application (asking to integrate contacts, Instant Messaging, avatars and the like) that is not what I’m looking for and I didn’t install it.

My two cents is you should create an Iphone application that allows the user to easily and seamlessly access all the info one can currently get from their “my yahoo” page, namely Mail, Calendar, News, Stocks and whatever other modules they’ve set up on their home page (weather, sports, etc.).

I want to be able to access and use Yahoo as I would from a desktop or laptop from my phone. What I DON’T want is to worry that when I access “my.yahoo” people in my contact lists may get notified, updated, poked, Avatared or whatever.

Yahoo endures because it’s private, it’s in my control and I feel trust and comfortable that my personal data, correspondence and schedule is kept closed for my own use. Once you start messing with this structure, and start trying to be another Facebook, you weaken the very foundation of trust and security that makes me want to use Yahoo! in the first place.

Mark O'Neill | February 27th, 2009 at 9:41 am

I find it highly amusing that there are people on here getting all hysterical over you saying “kick ass”. “unprofessional?” Hardly. Try “real life”. Maybe these posters and commenters should get their heads out of their rear ends and calm down a bit! If you want to complain about something, complain about something a bit more substantial than that!

Here’s something you can improve Carol – the customer service for your webhosting customers. When my Yahoo webhosting websites are having problems, no-one at Yahoo answers my emails and I can’t get through on the telephone! So how about a little customer service for my $11.95 a month? Not too much to ask for is it?

danilo | February 27th, 2009 at 9:44 am

Great post!!! :D
i want to change my email from google to yahoo =D

good luck!

Venkat YJ | February 27th, 2009 at 10:09 am

Seems Yahoo has finally found the right leader. Just two words of advice for Carol B. from a loyal Yahoo end-user- “ABANDON SEARCH”

DO NOT WASTE TIME/EFFORT ON PLAYING CATCH-UP WITH GOOGLE ON SEARCH ENGINE. INSTEAD FOCUS ON SHAPING YAHOO INTO A HIGH-TECH ENTERTAINMENT & MEDIA COMPANY, NOT A SEARCH COMPANY.

Eric | February 27th, 2009 at 11:26 am

Please give us IMAP like Gmail so that I can use the Apple Mail program. Don’t lock us to Zimbra Desktop as you do now.

I wish you the best of luck at Yahoo. I’ve been with YMail since 2000 and want to stick with it!

Eliane Fiolet | February 27th, 2009 at 12:40 pm

Great post Carol!

I love this quote: “Who wants innovation for innovation’s sake if it doesn’t make your life easier, more efficient, more productive?” It is so true!

Congrats to Yahoo for the great work on the deals with major TV manufacturers for the Yahoo TV…

Go for it Carol.

Kirk | February 27th, 2009 at 1:18 pm

As an ex-Yahoo, I wish you the best of luck, Carol. My suggestion is to flatten the organization significantly. There are way too many VPs, Sr. Directors, and Directors whose primary concern is to destroy others and advance their own careers, with what’s good for the company and their employees be damned. Flattening the org will push this type of players away from the company.

Jen | February 27th, 2009 at 2:02 pm

Carol,
i have been yahoo fan for 8years im very excited a new and improved yahoo i still love it to this day and i recommend and talk about yahoo around friends and family i start my day with yahoo everyday and nighttime too.
Love,
Jen
p.s. loyal yahoo user forever

June | February 28th, 2009 at 10:27 am

Good luck to you in your new positon. Users on this pc will probably be changing to another service within a day or so because the AT&T/Yahoo service is too bossy, intrusive and forces you to look at ads and customer service pretty well hides. It’s the difference between public television (no charge) and cable television (no commercials but you pay for the service.

Been trying to look at e-mail today, attempted to delete a doc and am stuck on an e-bay pop-up ad. Other user on this pc has had the same problem. Have NO IDEA what nonsense ATT/Yahoo is doing in the background that causes a very long delay in booting up. Bad vibe here, so I checked the internet for a number to call and stumbled on all the negative and very familiar comments. Thought a note to someone higher up might be in order because sometimes they’re just too insulated to know what is going on. As you know, computer users don’t have much patience, particularly when there is no reason to think the problem is a virus but problems with the companies they are paying for monthly. It’s just wrong. But, good luck to you.

fjpoblam | February 28th, 2009 at 4:14 pm

We thank you for your focus on customers. Not entirely new to Yahoo! but a refreshing trend throughout the web.

Keep the home fires burning. You’ve started well here. May your path be crisp and clear. Don’t “top out.”

I wish Yahoo! nothing but the best.

Rashmi | February 28th, 2009 at 9:08 pm

Carol,

I used to be a paid user of Yahoo! Launch. I stopped as I felt the content available was limited and the service as a whole was half hearted. I still think Yahoo! has great potential to be a rival to iTunes and Amazon where media content is concerned. I have some suggestions from a user’s perspective:
- Allow users to purchase audio/video content at iTunes rates (if not lesser, even a cent less gets you the publicity and boost you need)
- Assimilate Rhapsody and it’s features into Yahoo! brand. Why do you need a Launch Radio and a link to Rhapsody? Why not truly merge them under the Yahoo! umbrella?
- Simplify the Launch web portal.

I use Yahoo! Voice, email, Launch and the news services. In my opinion, Google has you beat in search. You will need some revolutionary change or a marketing miracle to get people to change their preferences. Yahoo! has a lot of services that already have the portal set up. You need to weed out redundant and useless ones while strengthening the floundering services with great potential.

This is just my two cents worth. I hope you consider it. Good luck with the restructuring. I look forward to a financially stronger and market savvier Yahoo!

Bill Weitz | March 1st, 2009 at 1:03 pm

I worked at Yahoo! for about three years starting in early 2000. At that time, the entire original team was there and it was a remarkable place – positive, enthusiastic, bright people driven to do new things. There was a shared singular focus on results and you definitely had the feeling you were all on the same team. Elegant simplicity, irreverence and fun were reflected in all the products.

Then things changed. Some truly remarkable people left and in many cases were replaced by less gifted people. Tim Brady, Geoff Ralston and Jeff Mallett were some of the most talented execs I have ever worked with. Jeff Mallett was truly “rock star” caliber – his work behind the public spotlight was the solid foundation of Yahoo!. Nobody ever really replaced the “spiritual leader” role that Tim Koogle fulfilled.

I am not claiming that the way forward is to go back. I am suggesting a renewed focus on what made Yahoo! great -it was a wide-open window to the world that you could “aim” any direction that you desired. It’s breadth and comprehensive coverage was without peer. And, above all, it was FUN in many ways. I still remember the smiles from people all over the world when they heard you worked for Yahoo! – a frequent response was “I LOVE Yahoo!”.

People APPRECIATE Google and its search performance, but there is something about Yahoo! that hits people closer to the heart. Perhaps someday Yahoo! will be to Google as Apple is to PC.

I wish you all the best of luck for the rebirth of Yahoo! as a leader that shows that remarkable things can be done and done with an exceptionally human touch.

All the best,
Bill

gp | March 1st, 2009 at 6:11 pm

Hi Carol,
I hope you read this ………….as entrepreneur and CEO of start-up I know how precious is time so have divided issues/action items as per priority

PRIORITY URGENT

I stopped using yahoo long time a ago …and moved to google like gmail and gtalk even though I had lots of friends who were on yahoo messenger/yahoo network …..REASON IS …TOO MUCH SPAM ON YAHOO MAIL AND YAHOO MESSENGER …..i got sick of spam…this most common reason dissatisfaction ………can you guys develop a decent anti spam product or buy it from market..or use a free one like ………ALSO UI OF YAHOO IS TOO GOD DAMN COMPLICATED ….a human mind can only focus on 5 things at time …so limit the menu or option to 5 …make UI intutive

PRIORITY REQUIRED
……ALSO LAST BUT NOT THE LEAST PL OPEN YAHOO MESSENGER PROTOCOL OR USE OPEN SOURCE PROTOCOL LIKE XMPP ….reason is you can then interoperate with Gtalk and have transports to other IM protocols …..which can make yahoo messenger a multi IM platform ….you also leverage/monetize IM platform using product like Alabot (alabot.com)

PRIORITY DESIRABLE

I like open yahoo initiative , which allows developers to integrate with yahoo based services ……if yahoo can launch CLOUD PLATFORM LIKE GOOGLE APP ENGINE AND ALSO SUPPORT MULTIPLE LANGUAGES (like java,php, python , ruby) and provide super easy hooks to API to yahoo API (aouth, maps , merchant gateway , yahoo boss, yahoo mail etc) AND SLA FOR ENTERPRISE CLIENTS ………this will allow developers to integrate with existing yahoo products and also cut down cost for yahoo to develop applications and drive users ………

Best of Luck ,
Gp

Eylard Wurpel | March 2nd, 2009 at 1:06 am

Y! should become a great place again. I have worked at Y! with great pleasure and wish you all the best of luck with changing the culture. Speed to market, short and clear processes and decision trees will be key.

Rene S. | March 2nd, 2009 at 2:11 am

Why is the Yahoo profile team spending months writing basic features of a new Yahoo profile system when these features are available for free in the multi-user version of the Wordpress blogging software?

The Yahoo profile team could be working on more advanced features that users want instead of spending time and money on basic features that could provided now for free.

sparkzspot | March 2nd, 2009 at 7:05 am

Thanks for valuable information and for your concentration on the benfit of customers.

sri | March 2nd, 2009 at 7:06 am

yahoo is a great place.. yahoo is doing a great job for us.. keep up the good work.. Thanks yahoo.

Brian Palmer | March 2nd, 2009 at 9:40 am

I do not know if others feel this way but Yahoo has a lot to do to win me back.
I am tired of the high pressure from yahoo to install their toolbar. It seems almost every software update is tied to a download/installation “option” for their toolbar. I would not have a problem if it was an opt in option but when I have to opt out, I find this unnecessary high pressure objectionable.
I have already purged my PC of all Apple products because they forced an installation of I-tunes with a security update for Quicktime.

RS | March 2nd, 2009 at 10:00 am

About damn time! This is a very encouraging message to hear. Here’s a couple points of feedback.

1) Go down to Yahoo Groups, and check out their process. Their recent changes have always been preceded by checking with users first and getting their feedback *before* making changes. It wasn’t always that way, but they switched to it recently, and I was very glad of that. Universally across Yahoo product changes have occurred without checking with users, or offering consistent Beta product, and invariably most users respond with “this sucks”. Whatever happened with Profiles was a great example. Get a handle on the process, and you’ll have a big leg up.

2) Customer Care routinely gets ridiculed by users. I’ve had some okay experiences, but I’ve had way more that failed utterly, mostly the robo-responses. Get the automation out. People have simple questions, usually, and just need a little help from someone who has actually read the incoming e-mail.

3) Whatever happened with “Profiles” was exactly a what-not-to-do of process. Users got no communication, no expectations, no consultation, and lost a lot of data. A functioning system was replaced overnight with incomplete garbageware, and users lost functionality, and in some cases, actual data was gone. There was no consistency, and poor support afterwards. They tried yes, but some customer care people didn’t even know about the changes, yet were being trumpeted as the magical fix-it sources. It was crazy. Yahoo mail being turned in to Jerry Yang’s new smart inbox isn’t high on my list of interests, as its conceptual assumptions don’t match my needs, or to be frank, logical usage, in my estimation. It seems like it would be great and gimmicky for Silicon Valley denizens, but not something I would use myself. Quite a few Yahoo product ideas seem that way to me lately.

4) Privacy Control! Some products have it, some don’t. Some products, like MyBlogLog are super-stalker friendly, with (from what little I could see) no granular control over who can see what. Profiles is shaping up that way too, though they have a way to turn feeds off. Some products won’t let you delete your profile, such as Yahoo Answers, once you are in, you can’t get out, and you have no way to know that before signing up. The best you can do is anonymize your profile afterwards. To me, that’s not acceptable. I should always be able to bail on a product, taking my info (and maybe even posts) with me when I do.

5) I use Groups right now, but that’s it. I check the news once in awhile through Yahoo, and keep a couple alternate Yahoo Mail accounts, but I use other services for most things. Yahoo just doesn’t have “it” on their other products. I look forward to when they might regain it. With you, I think they have a fighting chance.

Kerry Sullivan | March 2nd, 2009 at 2:13 pm

Carol – on a completely different note – aspiring women applauding and watching. Thanks for NOT responding to all that crap about your language. If you can’t deal the word “kick ass” then maybe you shouldn’t be in business. Thanks from at least one woman not standing here with her hands folded waiting her turn.

Shajahan Ali | March 3rd, 2009 at 6:41 am

Hi Carol,

Firstly congratulations and I am sure you would do great for Yahoo!

I have this brilliant integrated search, social networking and advertising idea. I believe Yahoo! needs to have a new breed of ideas not what it has been using for the past 10 years and Google have dominated this field and I feel it will be a mountain to climb.

My idea can revolutionise your brand, and search and networking platform.

I have the idea and you have the team and audiance. Thats all it takes.

Vikram | March 4th, 2009 at 10:54 am

I’ve been a paying customer for domain registration and hosting and for yahoo mail since 3 years or so and have been a yahoo user since 1997 or so.

Of late, I’ve really been scratching my head for alternatives to yahoo but haven’t found any yet. Google is getting there with seriously usable features but they also have a lot of cosmetic stuff and bells and whistles plus their service is not so reliable. In other words, Google is beginning to go Yahoo’s way. Just looking at these companies product’s from the outside one can see that they are giving in to corporate pressure when business become tough to do something, anything just to “grow” each year- without thinking what customers need. I can only wonder about the morale of your more motivated employees who actually want to contribute to creations of value.

Anyways, I guess it’s something all companies of a certain age and size face sooner or later – and I hope the worst is behind for Yahoo.

Here are my product suggestion :
1) Your killer app – email. Yahoo Mail plus – there’s hardly any difference between this and the free Yahoo mail. What am I getting for my $ ? Space is now unlimited in your free email and I’m sure that spam management is as good in free and paid versions as it’s a necessary requirement. The only other differentiators are no advertisements and pop mail. Personally, I ignore ads on the net in any case, I have maybe clicked on five ads in the last ten years. POP mail should be free – it’s my mail and content and even if I read it on the web I’m still reading it (or copying it) to my local computer. What’s the difference to Yahoo ?

2) And regarding POP mail access, if you think it’s a chargeable differentiator at least provide IMAP access then .

3) I prefer the Y mail classic (still using it) interface to the new, improved one. Classic loads quicker and does the whole world really prefer the MS Outlook / Exchange interface ?

4) Mail forwarding – it’s all or none. Why can’t I set some conditions or rules.

5) Mail filters – limited to fifty only. Why so ? Do they add such a weight to the Y mail servers ? Filters don’t allow forwarding of mails as a condition or action – that would be an extremely useful feature and worth duplicating if your reference is MS Outlook + Exchange .

6) Sometime around November 2008 the Y mail team “improved” our experience by integrating mail@my_yahoo_managed-domain.com with my_plusmail_id@yahoo.com ? What is the perceived utility of this feature ? In any case mail@my_yahoo_managed-domain.com would arrive seamlessly in my_mailplus_id@yahoo.com so why do I need links to two separate yahoo mail box interfaces near the top left of the mail box page ? At the most this is saving me from a second mailbox login that was in any case hardly ever needed. Also, the idea of having separate yahoo mail / domain ids is just that – to maintain separation and privacy between personal and business etc. I don’t want anyone looking over my shoulder that I have more than one mail / domain id that may be linked to each other and neither do I want a trace of that left in the local computer browser cache. Also, in the process of doing this yahoo broke some of the integration with my blackberry mail – delivery receipts for mail sent through mail@my_yahoo_managed-domain.com don’t appear on my phone anymore – only in the y mail web UI – although mail sent to me is received ok on my phone.

7) Mail reliability – this has taken a beating since November 2008 . At least five times a week, mail sent from my y mail doesn’t reach it’s destination or I receive some cryptic error message from some y mail server (not the destination server) on the way about my mail box not or the recipients mail box not working . This happens even with messages I send to myself – not so quirky :) , I use it as a quick and dirty reminder / bookmark feature. Maybe there is a new product feature hidden here.

8) Often when accessing mails and especially these are mails listed in mailbox search results – I receive error code 4 (or is it 5 ? ) . These errors essentially say that “there was a problem accessing your mailbox” or that there is a problem with the server and that “hopefully it should be cleared up soon and that the yahoo team have already been notified” and that I may try gain shortly in case the problem is not already resolved. This has become a daily occurrence – hopefully there has been no permanent data loss. Whenever I have contacted customer support they are prompt to reply but always say that they are unable to reproduce the problem, please try following boilerplate suggestions etc. Even sending screenshots to support doesn’t help. Oh yes, customer support always thanks me for being a “premium” customer. The only effect of a premium is on my wallet !

9) Please, please, please improve Blackberry integration. I do more than 80% of my yahoo mail access from my blackberry handset and if yahoo doesn’t improve this experience I will be forced to switch G . Amen.
I know that some BB integration features depend on what RIM allows you but Gmail has made significant advancement here. Here’s what I would like – full synchronisation i.e. read / write/ modify / delete for the following activities : mail, contacts, calendar . Please fix this. In the future, if a web business is not mobile it will be nowhere. Yes, I know you have Yahoo Go ! but more about that next.

10) Yahoo Go! mobile phone client is terribly bloated. The installer is 1MB, assuming that expands to 2MB on installation that is huge for a mobile phones RAM / System memory. My BB Curve 8320 has 64 MB RAM available to system and apps. Also, the Y Go interface is terrible . Just like for web mail yahoo has been inspired by MS Outlook here they have been inspired by the Mac with all icons in a row a the bottom of the screen popping up slowly and greasily as one scrolls horizontally. Since these icons are logically arranged in a circle I’m never sure whether I should scroll left or right and how far to get to the icon I want. Please at least offer a choice of interfaces with a plain text + block icon choice. Reduce the size of the Yahoo Go installer by allowing users to select which options they need (e.g. Flickr, Mail, News) etc Before download. If I remember correctly you can delete some options within Yahoo Go after installation but that doesn’t seem to restore system performance as much.
Y Go also seems to forward mails only as text attachments – why not inline in original format if desired ? Y Go is also not a true web app, it doesn’t work with mails and content online but downloads everything to the phone first before you can access or use it. This only adds to data transmission cost and clogs up phone storage. As far as I can see, Y Go is nothing more that a POP mail application. In that case, at least make it IMAP.

If you would like still more suggestions, I would be happy to help :) :) .

Regards

permacrisis | March 4th, 2009 at 6:55 pm

Reactivate US Auctions. It is an entirely different landscape than 2006. Don’t believe me? Launch a beta. The thing will fireball.

aidy | March 5th, 2009 at 7:04 am

Hi Carol Congratulation’s if you really do look at this blog or is it all edited and stuff deleted by your staff before had probably knowing yahoo?
Been big fan of yahoo for 10 years, but not happy about some of the stuff if you get to see this

aidy | March 5th, 2009 at 7:07 am

Congratulation’s on the new job, am not impressed with how some yahoo services are being ruined by certain users, must be something you can do to sor tthis

Carol Bartz | March 5th, 2009 at 10:00 am

Wow! Thanks to everyone for stopping by with your support, advice, gripes, and feedback. My takeaways – you like straight talk, you love many of our products but think we’ve let some get stale, our innovations have actually made some products less useful, sponsored search needs a lot of attention, likewise for customer care, some of you are skeptical (and that’s ok), and others miss the Yahoo! of old and are anxious for us to get our mojo back. I also loved the debate about my language — I’ll try to mind my manners but I make no guarantees! I’m reading all your comments and really appreciate them, though I’m afraid there’s not enough time in the day to respond to all of you. But keep them coming. I’ll blog again sometime soon.

Carol

Saeed | March 7th, 2009 at 3:30 am

Dear Carol may i have ur attention PLZ !?

You said in this article : “I’ve been gathering information on what it’s going to take to get Yahoo! to a great place as an organization –- and one that brings you killer products.”

If you are really serious and determined to do that , im only asking you to contact my email so that i can send you a special email , it will only take you 3 minutes but you wil appreciate it ! a lot

Im very serious , thanks in advance

D Slack | March 7th, 2009 at 11:04 am

Please add a “Maps” link to search.yahoo.com that doesn’t require drilling through three levels to reach it. I understand Yahoo wants users to hit yahoo.com as their default but frankly it’s too much for my use (and probably millions more who default to google.com because of its simple, clean interface).

Bruiser | March 10th, 2009 at 7:46 am

“3) Whatever happened with “Profiles” was exactly a what-not-to-do of process. Users got no communication, no expectations, no consultation, and lost a lot of data. A functioning system was replaced overnight with incomplete garbageware, and users lost functionality, and in some cases, actual data was gone. There was no consistency, and poor support afterwards. They tried yes, but some customer care people didn’t even know about the changes, yet were being trumpeted as the magical fix-it sources. It was crazy. Yahoo mail being turned in to Jerry Yang’s new smart inbox isn’t high on my list of interests, as its conceptual assumptions don’t match my needs, or to be frank, logical usage, in my estimation. It seems like it would be great and gimmicky for Silicon Valley denizens, but not something I would use myself. Quite a few Yahoo product ideas seem that way to me lately.”

Couldn’t agree more. The changes to Profiles has been the biggest fuster-cluck. The profiles team is apparently still not truly listening to the users, as they still aren’t bringing back aliases, or any of the basic features that were available on the old profiles.

Another seeming problem is Y!Mail. It seems that thing have gotten so bad over there that comments aren’t even allowed on the ymail blog.

Thomas J. Bednarczyk | March 12th, 2009 at 11:33 am

I love to hear about the reorganization of your company. Well needed in these challenging times we are all facing.

Now the next question I have for you is how are you going to effectively measure the boards decision that will be made in the upcoming months?

I have a service that I can provide to your board that will measure all decisions your board will make. It is the best of breed board service that has never been seen before. This will truly make Yahoo go in the direction you want it to travel from making one smart decision at a time.

Vet | March 15th, 2009 at 3:24 am

I couldn’t agree more the posted comments submitted by all of the people regarding the lack of well thought out, well planned concepts that are forced on yahoo users. Yahoo Messenger, Y-Mail, the change in profiles, all need to be revamped with user input the priority including better security measures. You can paint a garbage can all kinds of colors to impress your superiors but in the end it’s where you put your trash.

Mark Abolafia | March 15th, 2009 at 5:29 pm

Carol,

HELP!!!!!
I am caught in Customer service hell between your people and UPS, neither of whom can’t seem to figure out why your system and theirs can’t seem to do a simple function like return a correct shipping cost for a purchase.

I have your guys blaming UPS, UPS blaming your guys – it’s killing me. I just started my commerce site in your world, and I have no choice but to yank it if it’s not fixed ASAP. I know I am a little guy, but isn’t that what your business is made of?

Please Help!!!!!!

Mark Abby
Abby’s Parkside Nursery

P.S. I came from an IT background with over 20 years in the business, and this is bush league customer support.

aidy | March 19th, 2009 at 3:26 am

What about getting your chat engineers to do another fix to chat so the idiots can’t kick whole room out and ruin it for everyone.
They did a sort of patch but was removed by idiots and is getting bad as ever

aidy | March 19th, 2009 at 3:28 am

As i said is ruining chat experience for all users please get something done

if your staff don’t remove this post like the do with lot of people
If you try to compain on other forums your staff like yahoo messenger blog staff, remove posts so hope u see this.
PROB GET REMOVED.

Josh Master Vinyl Cutter | March 25th, 2009 at 9:47 pm

I have loved, hated, and am now back to loving yahoo again. It’s tough to be corporate and cool, but you guys do!

SMZ | March 26th, 2009 at 3:48 pm

Carol,

Congratz on your new role (i know its a bit late).

Do just this one thing get Yahoo right on track make its customers and old customers look back at Yahoo again with all that respect?

Make your email service (which is the heart of yahoo) as fast and clean and friendly as gmail.

I will do anything that you would say.. if this doesn’t work. :)

An old timer..

aidy | March 28th, 2009 at 12:47 pm

I been using Yahoo services for 10 years News and videos, Sports films etc mail, but lets have fix with this chat prob, help us out here yahoo staff pass on details at least

Calgary Guitar | April 4th, 2009 at 5:18 am

Long live Yahoo!

ethinilep | April 7th, 2009 at 12:13 pm

mm… informative ))

Johhn | April 10th, 2009 at 11:34 am

Dear Carol, Yahoo is a powerful tool of communication for so many people yet changes are being made to apps without warning causing frustration or not taking any action what so ever. Mail, Chat, Chat Grouping for family/work, etc., Profiles, Toys and apps for home pages that don’t work. WE (your users) aren’t being taken seriously by Yahoo. Have you ever heard of surveys to find out what we like, what works for us and what is a waste of time?

Bruiser | April 22nd, 2009 at 9:58 am

Carol,

How about giving the Y!Profiles team a kick (out the door). I haven’t seen any positive feedback regarding the changes made.

Also, how about doing something about Y!Mail. How pathetic is it that users can’t even post messages to the Y!Mail blog anymore? This is a sign that you obviously aren’t doing what your customers want.

I’m not surprised that you’re having another round of layoffs. To pig-headed to give your users what they want.

TinaCortina | April 22nd, 2009 at 12:41 pm

I’d love to hear what you are going to do for those customers that just like blogging.

We don’t want another facebook, we loved Yahoo360 and would like that fixed or something that is better – NOT something else entirely.

And while we are thinking about why get rid of all the Yahoo Profiles without passing that info to the new Profiles, that was one great big advantage that Yahoo has wasted.

Don’t do it again with Y360!!

TinaCortina x

Andrew | April 25th, 2009 at 1:55 pm

I use Yahoo! because you let us comment on your corporate blog (unlike Google…)

yo-yo | May 5th, 2009 at 3:19 pm

Maybe I’m not a accredited member of the media,
but I’m a yahoo 360º user and we all want to know
when are you going to repair all the blogs, because it is a mess !!!

I think we deswrved the right to let us know whats going on with you… there are mamy problems traing to use the 360º’s, is almost impossible to use it, every thing is up side down…

let us know what’s going on… please !!!!

Hoping for the Best | May 19th, 2009 at 7:08 pm

What I would like to know, is what Carol Bartz intends to do to: a) identify and retain critical key employees; b) recruit new ones; or c) try to retrieve ones that have left the fold.

I see that a lot of talent has headed for the exits. This cannot be healthy for the long term survival and growth of Yahoo.

william | June 6th, 2009 at 4:25 pm

Carol Bartz, seems to me we have to do something sooner than later. The PPC Industry maybe evaporating quicker than you think. Today we can Brand without PPC or CPM. Yes Carol can you image the next wave of Internet marketing soon to replace traditional PPC and CPM. Williamblairpinc.com can show you the way. The opportunity to talk with us is narrowing. When we launch the opportunity may be history. Example: You visit a car repair website, Pepsi Cola has introdued a new beverage geared to car enthusiast, our system would allow Pepsi to “blank” adverting on the current images we have on the website, similar to product placement in “blank”. At the same time, contexual and banner advertising would be directing the visitor to inquire on this product and direct the user to Pepis’s website says William (Director and Founder)of Williamblairpinc.

momo | June 10th, 2009 at 1:30 am

Congratulation’s on the new service …. yahoo is the best

Michael | June 20th, 2009 at 10:37 am

As a no nonsense CEO who spares the weaklings sugar coatinged speeches, I think its time to make changes in yahoo writers presentations to the public with articles they write.

I find it amateurish a writer spends time on a story, expects readers to find the content credible without the writer signing off on the story with an email address.

Writers at many newspaper, magazine and other website outlets leave an email address or at least their name at the end of the story they write. Yahoo is one of the few whose writers hide behind anonymity. Step up to the plate and act professional. Show some pride in your work.

Iklan Baris | June 29th, 2009 at 3:02 am

Very well stated. A little attitude is something that needs to be part of the Yahoo picture. I feel like it has been missing for a long time.

Great way to motivate employees, and a great way to communicate commitment to customers.

Cepoko | June 29th, 2009 at 3:04 am

Pretty nice post. I just stumbled upon your blog and wanted to say
that I have really liked browsing your posts. Any way
I’ll be subscribing to your feed and I hope you write again soon!

fredy | July 1st, 2009 at 1:44 am

[...] Pretty nice post. I just stumbled upon your blog and wanted to say
that I have really liked browsing your posts. Any way
I’ll be subscribing to your feed and I hope you write again soon![...]

i fully agreed

Widodo | July 8th, 2009 at 10:14 pm

I have loved, hated, and am now back to loving yahoo again. It’s tough to be corporate and cool, but you guys do!

Flying F006 | July 30th, 2009 at 2:45 am

Yes, your post is very nice and knowledgeable. I like to read your article,too.
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cellman | August 11th, 2009 at 4:22 am

Thanks:)

Nick | August 17th, 2009 at 10:19 pm

Ms. Bartz,

Content on Yahoo NEWS is becoming blatantly right-wing, anti-Democrat and anti-Barack Obama.

Is Yahoo turning into a new FauxNews?!

Thank you,
Nick

iklan baris | September 13th, 2009 at 7:01 am

I actually gave up all Yahoo services a few years back, except mail, which I still use mostly for historical reasons.
I saw the company grow, I saw the company stall and I hope I dont see the company go down.

It is good to see someone trying to pull up a great company like Yahoo – a company that should have never gone down in first place.

Anways, I wish you luck and all the very best in “the resurrection”!

Steven Bartz | October 9th, 2009 at 10:49 pm

Dear Carol,

I want to let you know that I don’t know if we are family or not but Want you to know that family means everything to me, My Dad, Eugene Bartz (originally from Plainview MN born to ALfred and Edna) passed away in 2005. He was my MAIN support in trying to overcome the discrimination of being a gay man. Still is. I left teaching, which I love, because of the seemingly non-acceptance of the gay lifestyle in the classroom.

I now work at Barnes and Noble and am always secretly pleased when we capture e-mail’s with a Yahoo! account. I am proud that you have gone so far— relative or not. You are a real inspiration to me.

I have to admit that my innovation-savvy is getting better. I fought it for so long.

Thanks for reading,

Steven

Komunitas Facebook | November 3rd, 2009 at 8:15 pm

I have loved, hated, and am now back to loving yahoo again. It’s tough to be corporate and cool, but you guys do!

kanda | November 7th, 2009 at 5:52 pm

Very well stated. I feel like it has been missing for a long time.

Mike | December 29th, 2009 at 10:05 pm

I’m glad to see you guys getting your act together in order to take back over the market shares that you deserve.

Golden Beach | January 23rd, 2010 at 4:16 am

Overall I see Yahoo! as a stable of formerly great assets too. Bad thing is that working with their ad system is a very poor experience. Work on that and Yahoo! is on the right track, except for the search volume in particular markets.

Rotundo Pierluigi | February 11th, 2010 at 6:42 am

Good Luck with your venture!!!!

–

Rotundo Pierluigi

munir ardi | February 28th, 2010 at 11:44 am

I hope yahoo will be be the best in the future

7 taman langit | March 10th, 2010 at 3:25 am

You are hard-working person and I salute you.
I wish you the best of luck at Yahoo!

Beauty and The best | March 15th, 2010 at 9:14 am

I always loving Yahoo honestly

FaiS | March 27th, 2010 at 12:54 pm

I’m happy with yahoo with all the ease

FaiS | March 28th, 2010 at 7:14 am

I am very pleased with all the convenience given to me …
Thanks Yahoo

FaiS | March 29th, 2010 at 12:41 am

I hope this new product can make yahoo a lot more on top than its competitors

lolypop | April 2nd, 2010 at 4:59 am

I always loving Yahoo honestly
Good luck!

Swabi | April 12th, 2010 at 6:26 pm

Yahoo we love you and we will always be there to support u.

iswady | May 14th, 2010 at 11:23 am

i like this post and i like yahoo

Key Yessaad | June 21st, 2010 at 11:21 am

I like Yahoo and wonder what will happen when Microsoft Aggragates the Bing Search within it? a part of me says Yahoo will continue to thrive yet another worries that yahoo will lose its inginuity…

Eli | June 21st, 2010 at 10:44 pm

Yes, your post is very nice and knowledgeable.