We’ve all been there. At one point of another, we’ve all signed up for an online site or service and, down the road, completely forgotten what information we gave during the registration process. We’ve heard from many of you that making the account recovery process easier at Yahoo! would make you very happy, so we’re modifying the process and adding some new features. Here’s the low-down on the new process and what you can expect.

Starting this week, we’ll be asking you to update your recovery data. Since the information we collected in the past – such as zip codes or birthdays – has increasingly become part of our public persona online, users will be given the option to provide additional information such as an alternate email address and new secret questions of their choice. U.S. users will also have the option to provide a mobile phone number. This updated information will let us help you faster in the event of a future recovery attempt – whether you’ve forgotten your password or your account has been compromised. It also lets us better protect you by creating a recovery process that includes information and questions that only you should be able to complete, with information only you should know.

Our goal is to have all Yahoo! users update this information. We’ll start prompting some users to update their data this week (note: you’ll only see this after you’ve logged in) and will continue reaching out to more and more users over the next several months. If you want to update your information proactively, visit https://edit.yahoo.com/commchannel/manage.

We hope everyone takes advantage of these new features and that, in the event you do forget your Yahoo! details, you find the recovery process as quick and painless as possible.

UPDATE: We’ve gotten some questions about how exactly you’ll be notified to update your account recovery information. You will NOT receive an email from us, but rather be prompted with a screen after you log in to your account. That said, you will receive an email from us to your Yahoo! and your alternate email address every time you update your data (ie, a new secret question). Please be mindful of any phishing attempts — emails that appear to be from Yahoo! but are not. You can read more about phishing and account security at our Yahoo! Security Center.

Sabari Devadoss
Platforms Product Manager, Yahoo! Membership

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