As Elisa Steele, our chief marketing officer, noted in her post about the launch of our new brand campaign, we’ve spent a lot of time over the past few months getting to know what we mean to people. To bring that to life, we set out with a camera and a microphone and caught up with a wide variety of users to ask them what difference we make in their lives.

Here’s a video that captures just some of their stories:

Some notes on these great characters, by order of appearance:

• Sonia uses the homepage to manage her life… and admits to listening to Launchcast radio on Yahoo! Music when she’s in the shower.
• Dennis first used Yahoo! Search in grade school to look up the pink Power Ranger (he had a big crush).
• Bob lives on Yahoo! Finance and swears it helped him save his retirement funds.
• Evelyn relied on Yahoo! to stay connected to the world when she was in the Air Force, stationed in the desolate Australian outback.
• Bodhi is a California grad student from India who uses Yahoo! Messenger video chat to connect with her parents in India every night.
• Ted and Vicky used Yahoo! Messenger to court each other – much of it long distance. They also ditched their cable when discovering they could meet all their entertainment needs on Yahoo!.
• Erin is a fine art photographer who’s created a huge following on Flickr for her beautiful Polaroid photography (and scored press coverage and several commissions and exhibitions).
• Brandon is addicted to film and relies on Yahoo! Movies on his iPhone for ratings and reviews (and incidentally is one of the youngest patent holders in the US).
• Valerie used a Freecycle group on Yahoo! Groups to outfit her classroom with free stuff (including a clawfoot bathtub the kids read in).
• Larry admits to spending about two hours a day managing his teams on Yahoo! Fantasy Sports.
• Emily loves looking things up on Yahoo! Search, like where dimples come from and why the starling is the most hated bird in the world.
• Thomas gets sucked into Yahoo! News daily, digging that one minute he can read about the elections in Afghanistan and then stumble on something about the depletion of ants in the Amazon rainforest.

Connecting with real people, real users, to hear what they love, hate and need about using our products is what we’re all about. As our new brand campaign stipulates, Yahoo! is about you. All you.

Stay tuned for standalone video profiles of these great voices and more.

Nicki Dugan
Blog Editor

Editor’s Note: Last fall, we rolled out Purple Pedals (aka the Ybike), a project that mashed up purple bicycles with GPS devices, cameras, solar panels, and Flickr to create a social media experiment. We sent 14 of these bikes to influential bloggers/photographers/cyclists around the world. Here’s the story of how our Copenhagen bike was received on a recent visit to Africa:

My Experience on the Ybike
When I hit the dusty roads of Tanzania, “karibu” and “wow” were some of the first things I heard. “Karibu” is Swahili for “welcome” and shows everyone’s openness and goodwill at the sight of me with my purple Yahoo! bike. I could tell by the expressions on people’s faces that a “muzungo” (“white man”) on a purple cruiser was not an everyday sight — most white people arrive in four-wheel drives.

There are plenty of bicycles in Tanzania. The people who ride them — the majority of Tanzanians — cannot afford cars or motorcycles. The fancy Yahoo! bicycle with solar panels, camera and the shiny purple colour showed people that the bicycle is not just as a means of transportation for the poor.

I’m cofounder of Baisikeli (Swahili for “bicycle”), a project that makes high-quality bicycles accessible to the poorest people of Africa. These bikes have many purposes, including helping farmers increase their income by more than 100%, just by enabling them to move twice the amount of crops in half the time. We also build bicycle ambulances, which are donated to rural health care centres to enable them to provide vital access to health care in neighbour villages.

My Running Guides
The Baisikeli workshop is based in Arusha, 80 kilometres from Mt Kilimanjaro. When I first arrived from Denmark, I went out for a bike ride to get a feel for the vibes of the city. Within the first few minutes, two young boys were running next to the bike shouting “around – around!,” explaining that they were going to give me a guided tour of the neighbourhood. To be honest, I’ve had better guided tours. But taking into consideration that “around” was their only English word, the energy they put into the tour was amazing.

The Attention
A Yahoo! bike ride in Tanzania was a new experience every time. Obviously, you get a lot of attention when riding a fancy purple bicycle in Tanzania. People would often ride up alongside me and start asking questions in Swahili and show enthusiasm for both the bicycle and me. Children on the side of the road would call for siblings, who would come running out of houses, screaming euphorically at seeing the muzungo on the purple bicycle. I couldn’t help but laugh. It was great every time — seeing the small children amused by me passing by.

A boy laughing at muzungo passing by on a purple bicycle:

Uses for Bikes in Africa
Bicycles are important to Tanzanian infrastructure. They are vital in the mobility of both the population and goods. People are employed with transporting huge amounts of things like charcoal, milk or bread, traveling dozens of kilometres to the city to sell them.

Sometimes people turn their bicycles into mobile shops, so they can ride around and sell their goods. Here’s a bicycle sneaker shop:

The idea of using bicycles for varied means of transport is the foundation of Baisikeli. We design bikes based on what we observe about how they are used in society. If people can make a living transporting 100kg tomatoes, they can make an even better living transporting 200kg. As a result, our mantra is: “Bikes for a better life.”

Here are some more examples of people riding bicycles with a heavy load: a shop, two baskets balance the weight, selling ice cream, and goatskins.

Bikes for Better Health
Bicycles also mean the difference between life and death for inhabitants of rural villages — everyone from pregnant mothers to children with malaria. Twenty-five percent of children never reach the age of five. Bikes can change that. I visited a village called Intavira, 60km from the nearest city and without a proper road leading to it, to donate a bicycle ambulance. This village of 2,000 inhabitants was the largest of 20 in the area and the only source of proper health care. Sick relatives are often pulled in a wagon by cow. Now with the Baisikeli ambulance, the surrounding villages will have easier access to the clinic –- and we hope this will reduce the rate of deaths in the area.

Here’s a slideshow from my visit.

Henrik Smedegaard Mortensen
Co-Founder
Baisikli – Bikes for a better life

A month and a half in the saddle and today I have the perfect excuse to get blogging.

I’ve been on a whirlwind tour for the last six weeks, talking with everybody from executive leaders to the guys who configured my laptop. I’ve been in student mode, slowly getting smarter about what makes this place tick. And most recently, I’ve been gathering information on what it’s going to take to get Yahoo! to a great place as an organization –- and one that brings you killer products.

People here have impressed the hell out of me. They’re smart, dedicated, passionate, driven, and really nice. There’s so much great energy and frankly lots of optimism. But there’s also plenty that has bogged this company down. For starters, you’d be amazed at how complicated some things are here.

So today I’m rolling out a new management structure that I believe will make Yahoo! a lot faster on its feet. For us working at Yahoo!, it means everything gets simpler. We’ll be able to make speedier decisions, the notorious silos are gone, and we have a renewed focus on the customer. For you using Yahoo! every day, it will better enable us to deliver products that make you say, “Wow.”

I’ve noticed that a lot of us on the inside don’t spend enough time looking to the outside. That’s why I’m creating a new Customer Advocacy group. After getting a lot of angry calls at my office from frustrated customers, I realized we could do a better job of listening to and supporting you. Our Customer Care team does an incredible job with the amazing number of people who come to them, but they need better resources. So we’re investing in that. After all, you deserve the very best.

We’re also leaning on this team to make sure we’re all hearing the voice of our customers (consumers and advertisers). I’m singularly focused on providing you with awesome products. Period. The kind that get you so excited, you have to tell someone about them. Whether on your desktop, your mobile device, or even your TV.

And that takes a real understanding of what you want/need/love/hate, how you’re using our products, and what you find simple, intuitive, easy and fun. Who wants innovation for innovation’s sake if it doesn’t make your life easier, more efficient, more productive? So expect us to hear you better and take better care of you.

Finally, a note about our brand. It’s one of our biggest assets. Mention Yahoo! practically anywhere in the world, and people yodel. But in the past few years, we haven’t been as clear in showing the world what the Yahoo! brand stands for. We’re going to change that. Look for this company’s brand to kick ass again.

Big thanks to the many of you who’ve reached out with positive comments. It’s clear people want Yahoo! to succeed. I’ll try to pop by here again soon, though probably not too soon. I have a pretty long to-do list.

Carol Bartz
CEO

EDITOR’S NOTE: The earthwise among you know that tomorrow is Earth Day. We are teaming up with Freecycle™ and other popular reuse groups to inspire people to swap stuff they’d normally send to a landfill. In honor of Yahoo!’s “Free is Good” campaign, into which we’ve tucked treasures like a Smart Car, eco-resort vacation, and Sheryl Crow tickets, we’ve asked a Yahoo! user to reflect on what a boon Freecycle has been to her life:

September 19, 2003 should be memorable as my son Davis’ fifth birthday. Instead, we remember it more clearly as the day we started the very long recovery from Hurricane Isabel, which had hit our small Virginia town the day before. We lost just about everything in the bottom three feet of our garage to floodwater.

Several months later, I read about the local Yorktown Freecycle Yahoo! group and quickly joined. I immediately saw how it could help my town in its recovery efforts (which is, I might add, STILL ongoing five years later as friends and neighbors continue to shell out to repair floors and foundations).

The group proved useful just a few days after I joined. I had posted a want for a lawnmower and within 48 hours, I heard from “uubooklady.” When she let me know that her husband had recently bought a new mower to replace their 1985 Toro and that we were welcome to it, I was elated. I’ve always been happy to use hand-me-downs, and Deron Beal’s brilliant idea to use modern technology to share belongings locally via the Freecycle Network was a perfect match for my earth-friendly leanings.

When my husband Jim went to retrieve his “new” mower, lo and behold, his work colleague Ellis came pushing it out of the garage! These men worked mere feet from one another at NASA, yet they would have never made the lawnmower connection if it hadn’t been for Yahoo! Groups and the Freecycle Network.

I started FreecyclePoquoson for my own town that very week and have been happily moderating it ever since. We’ve grown to almost 600 members and we connect neighbors on a daily basis.

I’ve given away furniture, kitchen items, clothing, toys, and office supplies. I’ve received puzzles, games, craft supplies, used egg cartons (we raise hens and reuse cartons), even empty Kool-Aid Jammers (which I sew into very cool purses). I also get nearly-expired bread each week from a guy I met on Freecycle, who rescues it from grocery stores. I’m now known as “the bread lady” because I put a giant stack (we’re talking over 100 loaves) on my porch for neighbors who might be too proud to get food from the food pantry but are happy to keep it from being tossed into the landfill.

There are literally MILLIONS of similar stories about how helpful the Freecycle Network has been in people’s lives. I’ve seen time again how, while Freecycle often begins with an experience of a person receiving, it inevitably turns into discovering the joy of giving.

Freecycle, through Yahoo!, makes every day Earth Day and provides a modern, free, easy to use format to prove true the old adage, “One man’s trash is another man’s treasure.” It sure beats spending hours having a yard sale or trolling sales!

Davis is nine now. He’s never known anything other than listing his old “stuff” on Freecycle. I don’t know when Poquoson will fully recover, but I do know that Freecycle and Yahoo! have and will continue to play an important part in the healing process… both for our community and for Mother Earth.

Traci-Dale
Yahoo! Groups user
Moderator, FreecyclePoquoson

When I started to post my pictures from Myanmar on Flickr in February 2006, I just thought it was a good way of storing my photos at a cheap price. But then I received one comment, two, three… and people even favorited my pics. Mon dieu, there’s someone somewhere who looks at my photos and takes time to leave some messages!

My ego was flattered. I felt like the most important amateur photographer on Earth. Then I received an email from The Economist asking me for an Oman pic to be used in an ad. (What? I can earn money with my pics??? And they even paid!) I went to Papua New Guinea, put my pics online, received comments, faves, you know the story! GEO USA called me: “Hi, we saw your Papua pictures on Flickr. We want 12 pages for GEO Germany, OK?” (Yes, sir!)

A French editor saw my photos and asked me if I was OK making a book. (No problemo!) My book was released this Christmas and was number 10 on Amazon.fr last week! Lonely Planet, National Geographic Russia, Get Lost, UNESCO Magazine, etc. bought my pictures thru Flickr. And then, the leading French photography agency Eyedea (Rapho, HoaQI, Gamma) contacted me and signed me few weeks ago!

So, YES, Flickr works and… well, now, I must leave you cuz I have to pack my bags and go to India for one month to shoot!

I keep posting on Flickr as it remains the most powerful tool to be seen on the Web and in search engines, and I do not want to lose the direct contacts I’ve got with the world jury that comments on my stream.

Thank you, Yahoo!!

Eric LAFFORGUE
http://www.ericlafforgue.com
http://www.flickr.com/photos/mytripsmypics